Feedback, Complaints and Review of Decisions
APVMA staff work to a Customer Service Charter which explains our aims and goals, our service standards, what we can and cannot do to assist, and how our stakeholders can assist us.
To contact the APVMA - see the list of contact details and appropriate officers.
Feedback and complaints
There are several options for providing feedback or submitting a complaint to the APVMA:
- talk to the staff member you are dealing with and try to negotiate an agreeable solution;
- if you remain unsatisfied, talk to that staff member's manager and negotiate a solution;
- if you want to provide further feedback , or the above suggestions are not appropriate in the circumstances, write to:
APVMA Feedback Register
APVMA PO Box 6182 KINGSTON ACT 2604
Phone: 02 6210 4700
Email feedback@apvma.gov.au
Correspondence to the Feedback Register will be assigned to a senior manager to resolve. All complaints received are considered at senior management meetings.
Feedback about this website
To provide feedback about this website or to contact the Web Manager about any web-related issues, email webmaster@apvma.gov.au or call 02 6210 4870.
Review of Decisions
To seek review of certain decisions made under APVMA's legislation, an application can be made to the General Counsel for a formal re-consideration. See the APVMA Review Mechanisms page for more information.
See also: