Feedback and Review of Decisions

APVMA staff work to a Customer Service Charter, which explains our aims and goals, our service standards, what we can and cannot do to assist, and how our stakeholders can assist us.

To contact the APVMA - see the list of contact details and appropriate officers.

Feedback, compliments and complaints

For continuous improvement, we invite comments, compliments, suggestions and complaints about our service and performance.

If we do not meet your expectations, first try to talk to the staff member you are dealing with.

If you are not satisfied with the response, ask to speak to the staff member’s manager. If the issue is still not resolved, please submit your feedback via:

Phone: 02 6210 4746

Fax: 02 6210 4776


Normal mail: APVMA Feedback Coordinator, PO Box 6182 KINGSTON ACT 2604

All feedback is acknowledged, registered and considered by management. We will respond to your feedback promptly and use your feedback to inform our operations, improve, change and address gaps in expectations.

If you are not satisfied with our response, you can raise your concerns with the Commonwealth Ombudsman:

Phone: 1300 362 072


Normal mail: GPO Box 442, Canberra ACT 2601


Feedback about this website

To provide feedback about this website or to contact the Web Manager about any website-related issues, email or call 02 6210 4870.

Review of Decisions

To seek review of certain decisions made under APVMA's legislation, an application can be made to the General Counsel for a formal re-consideration. See the APVMA Review Mechanisms page for more information.

See also:

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